Terms & Conditions

Last Updated: August 8, 2025

Welcome to Al Ujrat! These Terms & Conditions (“Terms”) govern your access to and use of the Al Ujrat website, mobile applications, and services (collectively, the “Platform”). Our Platform is designed to connect individuals and businesses seeking services (“Employers”) with skilled individuals providing services (“Freelancers”).

By creating an account or using our Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Platform.

Table of Contents

1. Definitions

• Employer:

  A User who posts Projects or Jobs.

• Freelancer:

  A User who bids on Projects or applies for Jobs.

• Project:

  A specific, short-term task posted by an Employer.

• Job:

  A longer-term employment opportunity posted by an Employer.

• User:

  Any person, Employer, or Freelancer who uses the Platform.

• Wallet:

  A digital wallet on the Al Ujrat Platform where Freelancers can deposit, hold, and use funds exclusively for paying Platform Fees.

• Platform Fees:

  All fees payable to Al Ujrat by Users for using the Platform’s services, including but not limited to Project Posting Fees, Job Posting Fees, Bidding Fees (Commission), and Job Application Fees.

2. The Role of Al Ujrat

• 2.1. A Facilitation Platform:

  Al Ujrat is strictly a marketplace that connects Employers and Freelancers. We provide tools for posting opportunities, finding talent, and communicating.

• 2.2. Off-Platform Transactions:

  The contractual agreement for any Project or Job is solely between the Employer and the Freelancer. All payments for the actual services rendered are to be arranged and transacted directly between the Employer and the Freelancer outside of the Al Ujrat Platform. Al Ujrat does not process, hold, or escrow payments for services and is not a party to the service contract.

• 2.3. No Guarantees:

  We do not guarantee the quality, safety, legality, or outcome of any services provided by Freelancers. Users are responsible for their own due diligence when entering into an agreement.

• 2.4. Content Review:

  We reserve the right to review and remove any Project or Job posting that violates our Terms, but we are not obligated to do so. The User posting the content remains solely responsible for it.

3. User Accounts & Verification

• 3.1. Registration:

  You must register for an account to use the Platform, specifying your role as either an Employer or a Freelancer.

• 3.2. Verification:

  All Users must complete an identity verification process (e.g., CNIC, phone number) to use the Platform’s features. To maintain an active and verified status, all Users are required to pay a non-refundable Annual Verification Fee of PKR 100.

• 3.3. Profile Completion:

  Freelancers must complete at least 70% of their profile to be eligible to apply for Jobs.

• 3.4. Account Security:

  You are responsible for all activities under your account and must keep your password confidential.

4. Financial Terms & Platform Fees

This section outlines the fees for using the Al Ujrat Platform. These fees are separate from any payment for services agreed upon between Users.

• 4.1. Fees Payable by Employers:

  • Project Posting Fee:

    A non-refundable fee paid by the Employer to post a Project.

    • Standard Post: PKR 100

    • Priority Post: PKR 200

  • Job Posting Fee:

    A non-refundable fee paid by the Employer to post a Job, calculated as 1% of the maximum monthly salary offered.

    • Optional Prominence: Employers can pay additional fees (e.g., PKR 250 or PKR 500) for enhanced visibility or longer posting duration, as detailed at the time of posting.

• 4.2. The Freelancer Wallet:

  • Freelancers must use the Al Ujrat Wallet to pay for all Platform Fees.

  • Freelancers can add funds to their Wallet (Upto PKR 50,000) via our designated payment gateway. These funds are held by Al Ujrat and can only be used for Platform Fees or withdrawn as per Section 4.4.

• 4.3. Fees Payable by Freelancers (Deducted from Wallet):

  • Project Bidding (Commission Fee):

    To bid on a Project, a Freelancer must have sufficient funds in their Wallet to cover Al Ujrat’s 10% commission fee, calculated on their total bid amount.

    • Fee on Hold:

      When a bid is placed, this 10% commission amount is placed on “Hold” within the Freelancer’s Wallet. It is not deducted but is temporarily unavailable for other use.

    • Bid Accepted:

      If the Freelancer is hired for the Project, the held amount is formally deducted from the Wallet as Al Ujrat’s final, non-refundable commission.

    • Bid Rejected/Expired:

      If the bid is rejected, or another Freelancer is hired, the hold is released, and the funds immediately become available again in the Freelancer’s Wallet.

  • Job Application Fee:

    A non-refundable fee of PKR 100 is deducted from the Freelancer’s Wallet for each job application submitted.

• 4.4. Wallet Withdrawals:

  • Freelancers may request to withdraw the available, non-held balance from their Wallet at any time.

  • Manual Processing:

    All withdrawal requests are processed manually by Al Ujrat personnel to ensure accuracy and security. This process may take up to seven (7) business days to complete.

  • No Fees (Currently):

    Al Ujrat does not currently charge an administrative fee for withdrawals, nor is there a minimum withdrawal amount. We reserve the right to introduce such conditions in the future with prior notice.

5. Cancellations & Fee Refunds

• 5.1. General Policy:

  All Platform Fees paid by Employers (Project/Job Posting Fees) and Freelancers (Job Application Fees) are non-refundable once the service (e.g., the posting is live, the application is sent) has been rendered.

• 5.2. Project Cancellation by Employer:

  If an Employer cancels a Project after hiring a Freelancer, Al Ujrat will, upon verification of the cancellation, refund the 10% commission fee back to the hired Freelancer’s Wallet.

• 5.3. Project Cancellation by Freelancer:

  If a Freelancer cancels a Project after being hired, the 10% commission fee that was deducted from their Wallet is forfeited and will not be refunded.

6. Dispute Resolution

• 6.1. Scope:

  Our dispute resolution is strictly limited to on-platform issues, such as the correct application of Platform Fees or verified project cancellations as outlined in Section 5.

• 6.2. No Financial Mediation:

  As all payments for services occur directly between Users off-platform, Al Ujrat will not mediate, arbitrate, or resolve any financial disputes related to service payments, quality of work, or project scope. Users are solely responsible for resolving such issues amongst themselves.

7. Limitation of Liability

• To the maximum extent permitted by law, Al Ujrat shall not be liable for any damages or losses arising from your use of the Platform, including but not limited to:

  • Any direct agreements, transactions, or payments made between Users outside the Platform.

  • The quality, safety, or legality of services provided by Freelancers.

  • The conduct of any User, whether online or offline.

• Our total liability for any claim related to our Platform services (the fees you pay us) will not exceed the total Platform Fees you paid to Al Ujrat in the six months prior to the claim.

8. Account Suspension and Termination

We may suspend or terminate your account if you breach these Terms, engage in fraudulent or illegal activity, or harm the integrity of the Platform or its Users.

9. Governing Law

These Terms are governed by the laws of Pakistan. Any legal proceedings shall be brought exclusively in the courts located in Okara, Punjab, Pakistan.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes. Your continued use of the Platform after such changes constitutes your acceptance of the new Terms.

11. Contact Information

For any questions about these Terms & Conditions, please contact us at: support@alujrat.com